FAQ

Is your coffee freshly roasted?
Yes. We roast in small batches to order, then pack and ship promptly so your coffee arrives as fresh as possible.

What grind options do you offer?
Most of our coffees are available in a range of grinds, from whole bean to espresso, drip, and French press. Choose your preferred grind on the product page before adding to cart.

How should I store my coffee and tea?
Keep them in a cool, dry place in an airtight container, away from direct sunlight and heat. Avoid the fridge or freezer, which can introduce moisture.

How long does shipping take?
Orders are prepared within 4 business days, and standard delivery usually takes another 3 to 7 business days depending on your location. You will receive tracking as soon as your order ships.

Do you ship outside the United States?
We currently ship within the United States.

Can I return my order?
Because our products are fresh and consumable, we cannot accept returns of opened items, but we will always make it right if your order arrives damaged, incorrect, or with a quality issue. See our Refund & Return Policy for details.

What if my order arrives damaged?
Contact us through our Contact page within 7 days with your order number and a photo, and we will send a free replacement or a full refund.

Do you offer gifts or gift sets?
Yes. We offer sample packs and gift-ready options that make a perfect present for any coffee or tea lover. Explore our Gifts collection.

Is your flavored coffee made with natural ingredients?
Yes. Our flavored coffees start as specialty-grade single origin coffee and are flavored by hand using natural ingredients.

How can I contact you?
Reach us any time through our Contact page and we reply within 1 to 2 business days.