Refund policy

At Café & Treats, your satisfaction matters to us. Because our coffee and tea are fresh, consumable products roasted and packed to order, we are unable to accept returns of opened items for food-safety reasons. We can absolutely make things right in the cases below.

Damaged, defective, or incorrect orders. If your order arrives damaged, or you receive the wrong item, contact us through our Contact page within 7 days of delivery with your order number and a photo of the item. We will send a free replacement or issue a full refund, whichever you prefer.

Quality concerns. If something is not right with the quality of your coffee or tea, let us know within 14 days of delivery. We stand behind every batch and will work with you to resolve it.

Unopened items. Unopened, undamaged items may be returned within 14 days of delivery for a refund of the product cost. The customer covers return shipping unless the return is due to our error. Please contact us first so we can share the return address.

Refunds. Approved refunds are issued to your original payment method within 5 to 10 business days of us receiving the return or approving your claim. Original shipping charges are non-refundable except where the return is our error.

To start any request, reach us through our Contact page with your order number. We reply within 1 to 2 business days.